Privacy Policy

Last updated: March 28, 2026

This Privacy Policy explains how Hone Studio LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you use Mosaic ("Service") at usemosaicos.com and app.usemosaicos.com.

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Account information: Name, email address, and any other information you provide when creating an account or requesting early access.
Company information: Brand name, company name, and related business details.
Payment information: Billing details processed by our third-party payment processor. We do not store full payment card numbers.
Communications: Messages, feedback, or support requests you send us.

1.2 Data From Connected Platforms

When you connect third-party platforms (Amazon, Shopify, Google Ads, Meta Ads, TikTok Shop, etc.) to the Service, we collect and process data from those platforms on your behalf, including:

Sales, order, and revenue data
Advertising spend, impressions, clicks, and campaign data
Inventory levels and product data
Customer and audience data as made available by the platform APIs

This data is collected solely to provide the Service to you. We do not sell, share, or use this data for any purpose other than operating and improving the Service for your account.

1.3 Automatically Collected Information

Usage data: Pages visited, features used, actions taken, session duration, and error logs.
Device and browser data: IP address, browser type and version, operating system, device identifiers.
Cookies and similar technologies: We use session cookies for authentication and functional cookies to remember your preferences. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, maintain, and improve the Service
Authenticate your identity and manage your account
Process payments and send billing communications
Respond to your inquiries and provide customer support
Send transactional emails (account confirmations, password resets, billing notices)
Send product updates and announcements (you may opt out at any time)
Monitor and analyze usage patterns to improve the Service
Detect, investigate, and prevent fraudulent or unauthorized activity
Comply with applicable legal obligations

We do not use your data or your connected platform data to train machine learning models for any purpose other than generating insights for your own account within the Service.

3. How We Share Your Information

We do not sell your personal information or your Customer Data to third parties.

We may share information in the following limited circumstances:

3.1 Service Providers. We work with trusted third-party vendors to operate the Service (e.g., cloud infrastructure, payment processing, email delivery, error monitoring). These vendors are contractually required to protect your information and may only use it to perform services on our behalf.

3.2 Business Transfers. If Hone Studio LLC is acquired, merges with another company, or sells substantially all of its assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements. We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of the Company, our users, or the public.

3.4 With Your Consent. We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or fraud prevention purposes.

Connected platform data (revenue, orders, ad spend, etc.) is retained for the duration of your subscription to power historical reporting. You may request deletion at any time.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption in transit (TLS) and at rest for sensitive credentials and tokens
OAuth-based authentication for third-party platform connections
Access controls limiting employee access to customer data
Regular security reviews and monitoring

No system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Cookies

We use the following types of cookies:

Session cookies: Required for authentication. Expire when you close your browser.
Preference cookies: Store your settings (e.g., theme preference). Persist across sessions.

We do not use advertising or tracking cookies. We do not use third-party analytics services (e.g., Google Analytics) that track you across other websites.

You can control cookies through your browser settings. Disabling session cookies will prevent you from logging in.

7. Third-Party Links and Integrations

The Service connects to third-party platforms at your direction. Your use of those platforms is governed by their own privacy policies. We are not responsible for the privacy practices of third-party platforms.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Portability: Request your data in a structured, machine-readable format.
Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
Restrict processing: Request that we limit how we use your information in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, to opt out of the sale of personal information (we do not sell personal information), and to non-discrimination for exercising your rights.

EU/EEA residents: If you are located in the EU or EEA, you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include performance of a contract, legitimate interests, and your consent where applicable. You have the right to lodge a complaint with your local data protection authority.

10. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice in the Service. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Hone Studio LLC [email protected] [email protected]